Privacy Policy

Who We Are

AuraLink Group Ltd is a UK-registered company providing digital services and business project management. Our registered office is at Suite A82, James Carter Road, Mildenhall, IP28 7DE. Company No. 17266165.

For any privacy-related queries, contact us at [email protected].

What Data We Collect

We only collect personal data that is necessary to provide our services or respond to your enquiry. This may include:

• Contact information — your name and email address when you get in touch with us directly
• Client account information — name, email address, and billing details for clients using our services
• Communications — emails and messages exchanged with us in the course of providing services
• Technical data — basic website analytics (if applicable) such as page views and referral sources

We do not collect sensitive personal data, and we do not use cookies for tracking or advertising purposes.

How We Use Your Data

We use the personal data we collect to:

• Respond to your enquiries and provide the services you have requested
• Manage your client account, including invoicing and billing via our FreeAgent platform
• Send service-related communications such as onboarding documentation and account updates
• Meet our legal and regulatory obligations

We do not use your data for marketing purposes without your explicit consent, and we never sell your data to third parties.

Legal Basis for Processing

Under UK GDPR, we process your personal data on the following grounds:

• Contract — processing is necessary to provide the services you have engaged us for
• Legitimate interests — responding to enquiries and managing our business operations
• Legal obligation — where we are required to retain records for tax or regulatory purposes

How We Store and Protect Your Data

Your data is stored securely. We use reputable third-party platforms including FreeAgent for billing and standard email infrastructure for communications. All team members are required to handle client data in accordance with UK GDPR.

We do not store personal data on personal devices, and access to client data is limited to those who need it to deliver our services.

How Long We Keep Your Data

We retain client data for as long as the relationship is active and for up to 6 years after it ends, in line with standard UK tax and legal record-keeping requirements. Enquiry data from non-clients is retained for no longer than 12 months.

Third Parties

We use a small number of trusted third-party services to operate our business:

• FreeAgent — accounting and invoicing platform
• Zenlabra — our web hosting brand, operating under AuraLink Group Ltd

These services have their own privacy policies and we ensure they meet appropriate data protection standards. We do not share your data with any other third parties without your consent.

Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where no legal obligation to retain exists)
• Object to or restrict processing of your data
• Data portability — receive your data in a structured, commonly used format

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

Complaints

If you have concerns about how we handle your data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this policy from time to time. Any changes will be published on this page with an updated date. We recommend checking back periodically.